Patient Care Coordinator

About us:

Welcome to Rosenberg Plastic Surgery, a place where classic beauty gracefully intertwines with a hint of vintage charm. In our refined, vintage-inspired environment, we specialize in the art of enhancing the natural beauty of our patients, all while paying homage to the timeless allure of classic Hollywood glamour.

Dr. David Rosenberg, board certified Beverly Hills plastic surgeon and expert in cosmetic transformation, seamlessly combines the realms of art and science to guide our patients towards achieving their distinctive beauty goals with meticulous care and precision.

At the heart of our brand is the celebration of timeless beauty, individuality, and the artistic journey towards aesthetic refinement. Our vintage-inspired setting reflects not just an environment, but a commitment to creating a space that harmonizes classic sophistication with modern expertise.

Rosenberg Plastic Surgery is a growth-minded, inclusive, and forward-thinking company. Our teams of providers, leaders, and subject matter experts in all things aesthetics make RPS an incredible place to work. Our office is located on Robertson Blvd in the heart of Beverly Hills, and our office culture is dynamic, fast-paced, and a place to grow individually and as an organization.

Rosenberg Mission Statement

We blend artistry and expertise to enhance one’s self by harmonizing modern technique and timeless virtues.

Core Values

All-Encompassing Approach

We value comprehensive care that integrates cutting-edge medical expertise, technology, personalized attention, and a deep commitment to each individual’s well-being to achieve exceptional results.

Virtue

We embrace principles of moral excellence and compassion as a cornerstone to our business. Devoted to nurturing an all-inclusive culture, we operate through integrity, honesty, and compassion.

Modern but Timeless

We want our patients to feel their absolute best. We provide sustainable care that stands the test of time.

Safety

We commit to creating and maintaining an environment where every person feels secure, protected, and can confidently thrive. Our practice is a haven for anyone who is looking to enhance themselves.

RPS is looking for an energetic team member who brings a passion for patient care, sales, and customer experience to the organization as we expand our reach and grow.

About You:

You are an excellent communicator who thrives in an environment of collaboration, feedback, and thoroughness. You love to talk to new people and interacting with our patients on a day-to-day basis lights you up.
You are organized! We have a soft spot for those who love a good to-do list and are great at optimizing their schedules (with autonomy). *extra points for a love of color coordination and post-its.
You can multi-task - you have excellent 360 awareness, you can handle multiple projects that happen simultaneously, and thrive in a fast-paced environment. This person is the gatekeeper for our business and needs to be able to manage multiple things at once to keep the system running smoothly.
You are adaptable, flexible, and a fast learner.

Your key performance objectives:

Ensure high patient satisfaction - effectively lead yourself to anticipate and be attentive to the needs of all patients and prospective patients. Deploy best practices and processes in all aspects of operations and handle or escalate patient questions and needs with empathy, efficiency, and effective communication.
You lead by example with a strong sense of urgency and help create a professional, fun, and inclusive environment aligned to the needs of anyone in the RPS community.
Be highly adaptable in day-to-day business operation functions, while upholding policies and procedures - this includes but is not limited to:
Leading yourself and contributing to the team's success through the patient care journey in our practice.
Keeping the environment welcoming to patients and team members, keeping a positive mindset, and being motivated by the success of not just yourself, but your team members and the business as a whole.
The organization of the practice is largely due to your daily work. This role has a big emphasis on administrative duties such as schedule maintenance, leading the point of sale system in all transactions, building and maintaining relationships with the patients and their guests (giving them the red-carpet experience), and ensuring all systems in our office are well-kept and maintained.

You have proven performance in:

Hospitality, retail or customer service role - beauty and aesthetic experience is strongly preferred however not required
Working on a team and being a part of a team-based environment
Office or administrative experience is strongly preferred
Ability to maintain positive and upbeat attitude in high-volume situations

Nice to have but not required:

Customer service or hospitality background
Medical experience

Physical requirements:

Prolonged periods of sitting or standing
Extended periods of computer and phone usage
Being on-site for all shifts

Benefits for working at RPS:

Free parking
Generous employee discount for products and services and free treatments!
Unlimited growth opportunities

What do you want to do next in your career? Opportunities are endless here at Rosenberg Plastic Surgery! Come build with us!

Your unique experiences are valuable. Any additional skills you have that aren’t on our qualifications list could make you a top candidate and supersede our pre-written qualifications. We encourage you to apply.

Join Rosenberg Plastic Surgery talent community:

At Rosenberg Plastic Surgery, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to a diverse, equitable and inclusive workplace. RPS is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Rosenberg Plastic Surgery

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Patient Care Coordinator