Who we are

Scription is transforming the maintenance industry from traditional break-fix into a subscription model. This results in maintenance companies being rewarded for equipment uptime, rather than equipment downtime. This paradigm shift provides equipment owner/operators with consistent costs, peace of mind, and 3x more equipment uptime. Scription’s platform is an end-to-end solution for pricing, selling, and managing these maintenance plans.

Scription is backed by top venture capitalists and is growing fast. Our primary market is commercial foodservice, and we’re looking for an ambitious Service Coordinator to join our team and support our customers and service partners with multi-unit foodservice chains in QSR, Casual/Fast Casual, Convenience, Grocery and Institutional. This is an opportunity to join a disruptive, fast-growing company to advance your career and participate and benefit from rapid growth.

Job Purpose

The Service Coordinator is an administrative support role responsible for maintaining Scription’s repair & maintenance programs for kitchen equipment and HVAC units in the commercial foodservice industry. The Service Coordinator will be processing claims made by our Service Partners for work performed under our subscription maintenance agreements. Additionally, they will be assigning jobs to our Service Partners and monitoring until completion. This is an opportunity to join a disruptive, fast-growing company and advance your career to participate and benefit from this growth.

The successful Service Coordinator will be a detail-oriented administrator who thrives in a dynamic service environment, where ensuring equipment uptime and customer satisfaction is the primary objective.

Duties and Responsibilities

The Service Coordinator’s overall responsibilities include the following:

● Entering & Validating SMA (Subscription Maintenance Agreement) Claim Details

● Processing SMA Claims (Payables)

● Manage Customer/Service Partner Support Requests (email, phone, chat)

● Investigating Claim Disputes & Recommending Resolutions

● Receive SMA Service Requests & Assign to Service Partners

● Coordinate & Maintain SMA Jobs until Completion by Service Partners

● PM scheduling/updating/monitoring

● Performing other related duties as required

Qualifications

● 5 years of experience in a customer service administrative role, ideally in equipment service and supply

● Experience in the restaurant industry is an asset

● Experience with franchisees is an asset

● Warranty, Dispatch, or Invoicing experience is an asset

● A university degree or college/trade school diploma is an asset

● A high school diploma or equivalent is required

● Proficiency in Microsoft Office software (Word, Excel, Outlook) and CRM software

● Experience with accounting software and processes

● Knowledge of SAAS, FSM, CMMS software is an asset

Core Competencies

● Ability to accurately enter, edit, and evaluate work order information

● Superb verbal and written communication

● Detail oriented and results-driven

● Outstanding organizational and time management skills

● Excellent research and problem-solving skills

● Excellent interpersonal abilities

● Objectivity, and being open to receiving constructive feedback

● Ability to adjust to changing events in a calm and professional way

Working Conditions

● Remote work from home

● Preferred relocation Edmonton, Alberta, Canada; Other locations within Alberta will be considered

● Dynamic, fast-paced work environment

● May involve extended periods of sitting/standing and working on a computer monitor

● Significant opportunity for internal promotion and growth

Compensation and Benefits

● Competitive base salary

● Health benefits

● Bonus program based on corporate targets

● Flexible working arrangements

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