Sculpt Activewear is a brand of the people. We have a high returning loyal customer base who we engage with regularly to create a community. We are looking for a Customer Care Executive who goes the extra mile to join as a key member of the team and become the friendly voice that ensures customer satisfaction!

Are you somebody who thrives in a smaller team with regular opportunities for personal growth? We want to hear from you.

On-site position Monday - Friday at our HQ in Denton, Manchester.

Responsibilities

Respond to customer inquiries through various channels, including phone, email, and chat.
Address customer questions, concerns, and complaints promptly and professionally.
Provide assistance with order inquiries, returns, and exchanges, ensuring a positive customer experience.
Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
Offer product and service information to customers, assisting them in making informed purchasing decisions.
Monitor customer accounts for fraudulent activity and take appropriate actions to mitigate risks.
Collaborate with the team to develop strategies and initiatives for improving overall customer service and satisfaction.
Lead the Click and Collect service.
Provide assistance to customers in our new trade counter store (take payments, process returns and exchanges, changing room assistance)

Essential skills and qualifications:

Minimum of two years of customer service experience, preferably in an eCommerce or retail environment.
Proficiency in eCommerce platforms and customer service software.
Strong knowledge of Shopify.
Knowledge of Sculpt Activewear products.
Excellent communication, problem-solving, and interpersonal skills.

Sculpt Activewear

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