Sculpt Activewear is a brand of the people. We have a high returning loyal customer base who we engage with regularly to create a community. We are looking for a Customer Care Executive who goes the extra mile to join as a key member of the team and become the friendly voice that ensures customer satisfaction!
Are you somebody who thrives in a smaller team with regular opportunities for personal growth? We want to hear from you.
On-site position Monday - Friday at our HQ in Denton, Manchester.
Responsibilities
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Address customer questions, concerns, and complaints promptly and professionally.
- Provide assistance with order inquiries, returns, and exchanges, ensuring a positive customer experience.
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
- Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
- Offer product and service information to customers, assisting them in making informed purchasing decisions.
- Monitor customer accounts for fraudulent activity and take appropriate actions to mitigate risks.
- Collaborate with the team to develop strategies and initiatives for improving overall customer service and satisfaction.
- Lead the Click and Collect service.
- Provide assistance to customers in our new trade counter store (take payments, process returns and exchanges, changing room assistance)
Essential skills and qualifications:
- Minimum of two years of customer service experience, preferably in an eCommerce or retail environment.
- Proficiency in eCommerce platforms and customer service software.
- Strong knowledge of Shopify.
- Knowledge of Sculpt Activewear products.
- Excellent communication, problem-solving, and interpersonal skills.