About Us: Skyllful is the first digital adoption platform delivering “hands-on training for hands-on workers.” We are transforming how companies ensure the adoption of enterprise application systems and maximize the value of their frontline technology investments. Our award-winning platform enables clients to deliver technology training to frontline workers on the devices they already use. With a strong foundation in serving Fortune 500 clients, Skyllful is growing, and we are looking for talented, knowledgeable teammates to join us.

Our Values: At Skyllful, we believe in customers for life. This philosophy guides every interaction and decision we make. We are driven by transparency, achieving business outcomes, and doing the right thing for our clients. If these values resonate with you, we’d love to hear from you.

About the Role: We have an immediate opening for a Learning & Customer Success Specialist (L&D). This role involves leading implementation and services delivery for Skyllful’s customers, prospects, and training content development partners. You will work with multi-billion-dollar enterprises to redefine how they provide systems training to their thousands of mobile workers.

Are You a Fit?

Do you have a corporate learning and development or training background?
Are you a project manager (PMI Certified or not) who is exceptionally well-organized and enjoys working with external customers?
Have you served in a change management capacity where you were directly involved in rolling out enterprise applications or major technology projects?
Do you have experience with enterprise mobile applications used by frontline workers?

If you answered "yes" to three or more of these questions, please apply!

Duties and Responsibilities:

Act as the customer point-of-contact, coordinate regular customer communication, and serve as the point person for questions about project functionality/scope.
Monitor and proactively communicate project budgets, scope adherence, and timelines to stakeholders and outsourced content development partners and provide regular status updates to Skyllful leadership.
Allocate and manage resources, including customer subject matter experts and Skyllful’s outsourced training content development partners.
Conduct discovery of customer’s training objectives and requirements.
Translate and document customer application workflows for Learning and Development Specialists.
Define business and program success metrics with the customer and monitor them in the Skyllful dashboard.
Assist in facilitation on the Skyllful Certification Program.

Key Responsibilities:

Customer Relationship Management: Engage with customers to understand their training needs, provide solutions to enhance their learning experience, and be the customer advocate.
Customer Success Reviews: Conduct monthly reviews and provide analysis to enhance customer experience and optimize platform usage.
Consulting Support: Offer advice and support on best practices for utilizing the Skyllful platform.
Collaboration: Work closely with marketing and sales to support customer acquisition and retention.
Vendor/Partner Management: Manage relationships with outsourced partners for training content development, ensuring timelines, deliverables, and quality standards are met.
Content Development: Collaborate with stakeholders to create and update engaging and relevant training content.
Project Management: Oversee and manage projects within the Learning and Customer Success team.
Actively participate in presales discussion and support
Certification Training: Develop and deliver certification training programs on the Skyllful platform.
Continuous Improvement: Stay updated with industry trends and best practices in learning and development.
Product Expertise: Expert in the Skyllful platform. Provide input to product development stakeholders on ways to improve the Skyllful platform based on customer feedback and training experience.

Competencies:

Minimum of 3 years of experience creating curriculum or supporting training programs in a customer-facing environment.
Strong communication and interpersonal skills.
Detail-oriented with strong organizational skills.
Positive and energetic presence online and offline.
Self-motivated, persistent, and able to work independently.
Adaptable to changes and competing customer demands.
Understanding of adult learning principles throughout the project lifecycle.
Proven customer communication and interaction skills, with the ability to build rapport quickly.
Experience with learning design tools a plus.

Applicants are highly encouraged to include a cover letter detailing your specific experiences and why you are a fit for this role.

Benefits: Skyllful offers a comprehensive benefits package including medical, dental, paid time off, LTD, 401k, and more. Check us out at www.skyllful.com.

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Learning & Customer Success Specialist (L&D)