Job Summary

Elevate your career by joining forces with San Diego's premier managed service provider. As the Operations Manager, you’ll be an integral part of a team that's redefining the landscape of Managed Services. You’ll work closely with our CEO and department heads, while collaborating alongside a talented ensemble of IT professionals. You'll be instrumental in the operations of the firm, with a heavy emphasis on purchasing, scheduling, shipping/receiving, HR, recruitment and strategic management.

Qualified candidates will possess strong interpersonal and leadership skills, will excel in a structured environment and all things process and detail. You’re someone who is comfortable with problem solving and adhering to and improving company processes and policies and who at times will be tasked with juggling multiple, urgent deadlines.

By joining our ranks, you'll immerse yourself in an environment where collaboration is key, customer service is paramount and employee contributions make all the difference.

We offer competitive wages, bonus options, equity options, revenue sharing, educational incentives and a flexible work environment.

This is a work-at-office, full-time position.

Responsibilities

Core Operations
Formulate, enforce, and maintain corporate policies & procedures
Administer company insurance, payroll, and benefits
Review and contain operational expenses
Creating & maintaining employee schedules
Manage contracts and legal documents
Review corporate KPIs and make adjustments to improve effectiveness and efficiency
Manage quality assurance programs
Lead process improvement initiatives
Act as a member of the executive management team
Setting and reviewing budgets in cooperation with accounting
Setting and reviewing goals and objectives
Be a key contributor in short- and long-term planning and implementation efforts
Inventory management and tracking
Office organization and supply management
Managing occasional employee travel scheduling
Human Resources
Formulates and maintains HR policies & procedures
Recruitment and hiring
Performance management and development
Compensation and benefits management
Review and verify reported time submission, and prepare payroll
Planning and controlling change
Scheduling/Coordination
Schedule employee shifts
Schedule techs at client sites as needed
Company events

Purchasing (in cooperation with accounting)
Internal and client hardware/software/license purchasing
Receiving/Shipping
Chain-of-Custody tracking
Project Coordination
Maintain and report on project status

Requirements

BS in Business Management or related field
5+ years of operations experience in a small to medium business environment
Solid knowledge of MS Office Suite tools, and ability to master line-of-business applications
Must be highly organized and able to work independently and efficiently
Ability to read, interpret and make business decisions from financial statements
Strong presentation, communication, organization, multitasking and time management skills
Ability to problem solve and adapt quickly to changing priorities
Strong leadership and interpersonal skills

Valued Experience

Familiarity with high technology business operations, especially IT and/or software development businesses
Knowledge of software licensing
Demonstrated ability to roll out new systems and find creative ways to improve efficiency and effectiveness of software tools

Travel

Local travel as needed to client sites and SpotLink offices, and occasional other travel.

Additional Requirements

US Citizen
Must have valid driver’s license and reliable transportation CA good driver record.
Ability to work in an office setting including; sitting for long periods of time, lifting, bending.
Background and Reference Checks are mandatory part of the recruitment and hiring process
Service oriented attitude
Professional appearance and dress

Job Classifications

Reports To: CEO
Compensation: $84,080 to $111,148 per year, depending on experience and location.
FLSA Status: Non- exempt
Location: San Diego Regional Office
Hours: Monday- Friday 8 am- 5 pm

About SpotLink

SpotLink is a premier, high-skill, high-capabilities, San Diego based technology solutions provider. We specialize in Managed IT Services, Managed Security Services, Software Engineering, & Voice Solutions for small and mid-sized businesses. As an industry leader for San Diego IT solutions, we provide a wide range of technology services.

SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.

Compensation: From $84,080.00 to $111,148.00 per year

SpotLink, a Technology Solutions Provider

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