The IT Support team maintain all IT systems and hardware used by KINTO employees. We are responsible for supporting the entire business with all IT and IT Security related issues, changes and implementations. We work closely with each other, third party suppliers and our internal customers.

What you'll be doing:

Managing endpoint patching to adhere to global security standards
Assist service desk team for advanced level issues
Contribute to knowledge base for service desk team
Undertake administrative processes and procedures ensuring that they are followed accurately, diligently and are completed efficiently with minimal supervision
Ensure user compliance with corporate, IT and security policies
Identify opportunities for improvement and make recommendations to line management
To be the technical lead in wider business projects throughout their life cycle where necessary
To lead and manage IT projects throughout their entire lifecycle, ensuring full documentation is readily available for the Service Desk

Requirements

Technical competency to cover 3rd line responsibilities
Minimum of 5 years' experience of working in an IT support capacity
Clearly demonstrates a customer service mind set and ethos through providing user satisfaction and driving a first-class service with the team
Advanced knowledge of management systems including SCCM, O365, D365 and Azure
Competent experience of Active Directory, Group Policy Management and VMware
Good experience of mobile devices such as Android Phones and iPhones
Good knowledge of small (infrastructure) Project life cycle and delivery
Demonstrates the ability to communicate clearly and accurately at different levels of staff up to the CEO, both verbally and in writing
Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands
Work effectively in a team environment where the sharing of knowledge is essential.
Must be able to provide accurate information to all levels of the management team within KINTO
Able to work independently

Benefits

Competitive starting salary
Bonus earning potential
25 days holiday + 8 days bank holiday
Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
Company Car Scheme following passing of probation
Private Medical Cover
Life assurance scheme
Discounts on different retailers
Wellbeing hour each month
Discounts on Toyota & Lexus cars
Volunteer Days
Wellbeing events
Employee assistance programmes
Free fruit in the office
Free onsite car parking
Working Hours 37.5 per week Monday - Friday
Hybrid working policy 2 days from home each week should you want to

We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below:

Providing a copy of interview questions before the interview
Organising a time and location that best suits you
Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way

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Senior IT Support Specialist