Company Description

Typhur Technology is a design-driven company based in Irvine, CA, focusing on providing cutting-edge smart kitchen appliances to US and overseas markets. The company's vision is to transform kitchens into intelligent and convenient spaces, enhancing the cooking experience for all. At Typhur, we are passionate about innovating products that bring joy to cooking and shape the future of culinary behaviors.www.typhur.com

Location: San Jose.

Position Type: Full-Time

Salary: Competitive, based on experience ($50,000 - $60,000/yr)

Responsibilities and Requirements:

Handling inquiries, complaints, and issues from Amazon customers through phone and email channels to ensure customer satisfaction.
Proficiently using customer service tools and systems to record and track customer information and feedback.
Establishing professional and friendly communication through phone and email to resolve customer issues and provide support.
Assisting customers in resolving order problems, returns, and other service needs.
Adhering to customer service standards and company policies to ensure a positive customer experience.

Requirements:

Prior experience in telephone and email customer service, with the ability to handle various customer situations effectively.
Excellent communication and problem-solving skills, adept at managing customer relationships and providing support.
Proficiency in operating telephone and email customer service tools, efficiently recording and tracking customer information.
Ability to thrive in a fast-paced environment, effectively handling customer transactions.
Team-oriented with flexibility, able to adapt to different customer needs and work scenarios.
Basic understanding of the Amazon platform and e-commerce is preferred; relevant experience is a plus.

Typhur

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