Company Overview

Yellow Tree is a Gibraltar-based group dedicated to the ownership, development and management of commercial and residential real estate assets across capital cities, applying a bespoke investment strategy to each geographic region.

We focus on developed markets across North America and Western Europe and developing markets across the Middle East and Eastern Europe.

We currently own and manage over 1,000,000 sq. ft. across multiple sector types, including offices, logistics, warehouses, residential and major mixed-use schemes.

Our purpose is to create long-lasting value conservation for our shareholders by acquiring and holding commercial and residential real estate assets in capital cities.

What We Value

Our reputation: We will never risk our reputation for short or long-term gain.

Our tenants: Our tenants are the most important thing. Because of them we are in business.

Reliability: We strive to always make good on our promises and to build a solid track record of doing so.

Honesty: We build trust by being honest and authentic.

Teamwork: We embrace differences; each of our team members has unique skills and experience that together create value.

Individual progress: We support professional development and recognize and reward exceptional talent.

Quality: We will never jeopardize the quality of our brand and the products and services we offer.

We are looking for a Customer Operations Representative who will be responsible with collecting tenant's rents and providing best in class customer service.

Role and Responsibilities

Key responsibilities

Accomplishes financial objectives by collecting rents, analyzing variances, and initiating corrective action
Liaise with the financial department in case of misunderstandings regarding the origins of the debts
Regular reporting on financial performance
Ability to understand the agreement mechanism
Process requests from tenants, distribute them to the responsible department and follow the query until it’s successfully completed
Maintain a positive, productive relationship with tenants
Preparing and sending notifications and information to tenants by e-mail
Suggest additional measures or actions to be taken based on each tenant’s activity
Maintaining the highest standard of quality and quantity of responses on all Customer related topics
Tenant engagement mapping – propose, draw, implement, improve
Tenant management
Asset enhancement

Requirements and skills

University degree: Master’s degree in Business or related disciplines
At least 2-3 years experience in collection/call center
Experience in Real Estate or Account management are considered a plus
Negotiation skills
Financial modeling skills including cash flow analysis are considered a plus
Fully understanding property management and its financial aspects
Competency in MS Office and relevant databases and software
Customer focus and bottom line orientation
Interpersonal savvy with strong communication and presentation skills
Well organized with excellent time management skills
Professionalism
Strong verbal and written communication skills along with a team-oriented mindset are key components of this position

Benefits

We offer competitive salary packages, great learning and development opportunities.

Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group
Loyalty gifts
Performance Bonus
Gift Cards Women’s Day & Men’s Day
Subscription-based healthcare services
Meal tickets
Extra free days: on your birthday the company gifts you a day off
Office snacks and coffee
Birthday cake
Holiday Baskets
Celebration and parties
Team Hangouts
Team Building

Yellow Tree Services is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on https://www.yellowtree.com/privacyPolicy.

Yellow Tree Services is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Yellow Tree Group | Real Estate

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