Title: Credit/Collections Officer II
Work schedule: Plano, TX onsite days - Tuesday and Thursday
Description: This position is to support the day-to-day credit and collections for the Collections team based out of Plano, TX.
This person will:
• Manage inbound and outbound collection calls
• Perform well in complex, high-volume, data entry, customer service, and problem-solving role
• Understand the end-to-end credit & collections processes and follows policies and procedures
• Respond to both external and internal customer inquiries in a professional manner
• Process, monitor and/or oversee transactional activities associated with area of support
• Respond to customer (external and internal) questions and inquiries in a professional manner
• Researches and analyzes data to identify & address root cause of exceptions
• Ensure operational and financial integrity within established corporate policies, procedures and controls
Required Skills:
- 2+ years of prior collections experience
- Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role
- Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
- Ability to work both individually and as part of a team
- Can perform simple reconciliation analysis
- Have good analytical & technical skills
- Goal, task and project oriented
- Skilled at time management, multitasking and prioritizing workload
- Critical thinking skills
- Provide excellent customer service, for internal and external customers, throughout the entire collections process