Job Title: Legal Intake Specialist | Full Time |
Company Overview
LawsuitSupportNow is an end-to-end client acquisition agency that provides law firms in several states with signed Personal Injury & Motor Vehicle Accident clients. As experts in Google Paid Search advertising, we excel at generating high-quality leads and directing them to our dedicated website, personal-injury.lawsuit-support-now.com, to submit their information through one of our communication channels—whether it's direct phone dial, web form fill, chat box, or case evaluation questionnaire. From here, our intake specialists qualify each lead's case, turning them into signed clients on behalf of our partner firms.
Position Overview
LawsuitSupportNow is seeking an individual with outstanding verbal and written communication skills, capable of effectively engaging with leads, to join our Legal Intake Services team as we embark on a rapid phase of expansion into new territories. As an Intake Specialist, you will manage lead inquiries from direct phone dial, web form fill, or chat box conversations from individuals seeking an attorney for their Personal Injury & Motor Vehicle Accident cases. Your primary responsibility will be to manage these inquiries, qualify their cases, and convert them into signed clients.
Essential Duties And Responsibilities
- Lead Interaction: Serve as the first point of contact for leads seeking legal assistance through one of our communication channels. No Cold Calling – All leads have asked us to contact them or are calling us.
- Information Gathering: Collect and record detailed information about leads' potential cases, including police reports, injuries, medical treatment, fault determination, insurance details, and other pertinent information. Ensure all obtained information is accurate and complete.
- Case Assessment: Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
- Documentation and Record Keeping: Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
- Client Handoff: Manage the leads as they sign the partner firm’s contracts and ensure the seamless transfer of signed clients to those partner firms.
- Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
Experience And Minimum Qualifications
- College diploma preferred
- Experience with legal intake, paralegal work, or auto insurance sales
- Legal Knowledge: Basic understanding of personal injury and motor vehicle accident law to better assess case viability and communicate effectively with clients and attorneys considered a plus
- Excellent verbal communication skills: Specialists will spend a majority of time on the phone with potential clients
- Conflict Resolution Skills: Ability to handle and defuse potential conflicts with callers while maintaining a professional demeanor.
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
- Excellent time management skills to handle all aspects of their responsibilities efficiently without compromising service quality.
- Bilingual fluency in Spanish/English is required
- Open to constructive feedback and adaptable to changes
- Self-starter who can work in a remote environment without direct supervision
- Zoho or similar CRM experience considered a plus
- GSuite experience considered a plus
Benefits Include
- Health Care Package 50% Company Paid for Employee & 50% for Dependents.
- PPO or HMO (Option for CA employee only)
- Dental
- Vision
- Plan 100% Company Paid for Employee
- AD&D, Basic Life, Short Term Disability and Long Term Disability
- 401K Match after 6 months of start date
- PTO/Sick Pay- 80 hours accrued
- Cell Phone Stipend
- Internet Reimbursement