Crossbar is looking for an experienced, sports-loving Customer Success Specialist to grow our customer-centric operations. **This is a remote position but candidates must be based in the Mountain Time Zone**
As the Customer Success Specialist, you will...
- Work with new customers during the onboarding process to ensure a smooth transition onto our platform.
- Build relationships with customers, helping to maintain our excellent retention rate, and to grow our referral network.
- Analyze customer trends, turning customer thoughts into focused feedback for the product team.
- Improve support response times by building out help documentation and by creating repeatable processes.
- Help build out customer training materials, including videos.
- Have flexibility to occasionally support customers and meet with the team outside of working hours (evenings and weekends).
About You:
You think and talk like a human - not a robot. You have experience in customer success with a B2B web-based company. You are both empathetic and technically capable of solving customer problems. You can navigate uncharted territories and don’t mind creating processes where they don’t yet exist. You like the idea of actively contributing to all aspects of our CS business - from implementation strategies to growing user engagement and building out our help desk and customer resources.
Qualifications:
- 1+ years of customer success experience, preferably at a SaaS startup
- A knack for building deep customer relationships
- Excellent problem-solving and critical-thinking skills
- Webinar hosting experience
- Experience using a sports management platform is preferred but not required
About Crossbar:
Crossbar is on a mission to optimize youth sports with our league and club management software. We provide organizations everything they need to run their day-to-day operations. It’s an exciting time to join Crossbar and our company is growing rapidly. Some of our benefits include:
- Strong starting salary for qualified candidates.
- We cover 75% of medical premiums for each full-time team member and their dependents.
- Four weeks of annual PTO plus 12 paid company holidays.
- Flexible work environment - we are a remote-first company with a HQ in St. Louis.