Who We Are
Total Phase is a welcoming, engaging, and collaborative company that develops, manufactures, and sells development and diagnostic tools for electronics engineers in the embedded systems industry. By offering powerful and compelling products at affordable prices, our products have become the trusted tools of choice by embedded systems professionals worldwide. Our customers range from Fortune 500 companies to small businesses and represent a broad spectrum of industries.
Total Phase offers the opportunity to join a stable company with a proven business model and an established customer base. We are seeking a new teammate who takes ownership of their work and is successful collaborating in small groups. Leadership believes in transparency and seeks honest feedback and new perspectives. We foster a community of mutual respect and honest communication while developing our employees’ skills and talents. Our employees are problem solvers that are encouraged to take initiative, experiment, and contribute their ideas.
Total Phase values stability and deep expertise in one’s role. Instead of a focus on climbing the ladder, employees are encouraged to hone their skills in a flexible work environment. While advancement may not take a traditional path, we offer an employee-centric experience that seeks to create happy, well-rounded team members who feel supported and empowered to do their best work. Total Phase believes in a healthy work and life balance with an emphasis on regular working hours and generous paid time off.
What You Can Expect
You will work across teams
We are currently seeking a Business Operations Associate who will be involved with our operations, accounting, and sales teams for the purpose of ensuring continuity of business operations. The Business Operations Associate must be a highly motivated and detail-oriented person who is responsible to execute operational tasks and provide support to the sales and support teams.
You will be responsible critical daily functions
This person will be responsible for the coordination of order fulfillment and payment lifecycle tracking within Total Phase. Accurate and timely execution of projects is a critical success factor for this job. High levels of organization and the ability to manage interruptions will be required.
You will be trained and coached
This is an entry-level position and new hires will participate in an initial training program to help bring them up to speed on Total Phase technology and products. The training program will also include coaching on business and operations systems, processes, and best practices. This is a great opportunity to develop career-building skills at a profitable and respected company.
What We Expect
- You will be responsible for coordinating the fulfillment and shipment of orders daily.
- You will play a key role in managing and tracking invoice payments.
- You will be the point person for vendor paperwork and supplier forms.
- You will provide administrative support for sales functions.
- You will assist in the product returns and repair process.
- You will facilitate streamlined communication between our sales, operations, and support teams.
- You will assist in the execution and planning of company events and tradeshows.
- You will participate in company meetings, staff meetings, and other functions.
Qualifications
- Associate or Bachelor Degree
- 1+ prior jobs or internships with references
- Excellent oral and written communications skills
- Strong computer skills including Excel and willingness to learn new applications
- Intermediate mathematical and analytical skills for performing general calculations
- Professionalism, positive attitude, and good rapport with customers and coworkers
What We Look For
- You are methodical and detail-oriented with the ability to exercise discretion and maintain confidentiality.
- You are able to use logic and reasoning to solve problems independently and identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- You display strong initiative and manage time efficiently in a remote environment.
- You have a solid work ethic and are independent, resourceful, and self-motivated.
- You have an aptitude for mastering specific content knowledge and applying learning to produce new ways to accomplish work more effectively and efficiently.
- You actively engage with teammates and proactively aid in the success of the team.
- You thrive in small group environments and are open to occasional travel for in-person engagement
Benefits
- Full-time hourly position starting at $26+/hr
- Quarterly bonus program based on revenue targets
- Health, dental, and vision insurance
- 401(k) with matching
- Competitive paid time off and holidays
- Monthly wellness and home office stipends
- Remote work environment and paid membership to co-working spaces
- In-person company retreats
This position is a remote position with quarterly travel to meet with team members. Total Phase is headquartered in Sunnyvale, California.