We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met. Your positive attitude and strong communication skills will contribute to our company's success in delivering outstanding customer experiences.
Responsibilities
- Greeting customers in a warm and friendly manner and assisting them with their inquiries
- Answering incoming calls and responding to customer emails in a timely manner
- Providing accurate information about our products and services
- Processing customer orders and ensuring they are shipped or delivered on time
- Resolving customer complaints and conflicts professionally and efficiently
- Handling cash transactions and maintaining accurate records
- Collaborating with other team members to ensure smooth and efficient operations
Requirements
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Proficiency in computer systems and software, including Microsoft Office Suite
- Ability to work in a fast-paced and sometimes high-pressure environment
- Exceptional time management and organizational skills