For formal consideration, please apply online at: https://caresherpa.com/careers/bilingual-fertility-care-consultant-sherpa
Sherpa: Bilingual Fertility Patient Consultant
Currently hiring in AL, AZ, CO, FL, LA, MD, MI, NC, NE, NJ, NV, PA, SC, SD, TN, TX, & VA
SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN
Do you have personal experience with fertility care, services or medical treatments?
Would you like to help others on their journey to decide and select which provider is right for them?
JOB PURPOSE:
The Sherpa - Bilingual Fertility Patient Care Consultant is fluent in both English & Spanish and is the first point of contact for our clients’ prospective patients and critical to support the growth of the health provider’s patient pipeline. The Sherpa provides information and support to help the patient determine if the service or procedure and ultimately the provider is the right one for them.
The Sherpa is responsible to manage inbound calls, chats, texts, emails and web inquiries from interested patients generated through marketing campaigns. Using Care Sherpa’s proprietary training, tools and technology, their primary goal is to support patients at every stage of their care journey and assist the patient in their selection of a provider
THE OFFER:
- Build authentic relationships and be a part of a supportive gratitude-filled team.
QUALIFICATIONS:
- LOVE helping and building relationships with people from all walks of life.
- Required language fluency in both Spanish and English to effectively communicate both verbally and written.
- Required prior experience as a patient or caregiver in the Fertility service line or IUI, IVF or Donor procedures.
- Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.
- Superior communication skills with professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.
- Excellent computer skills including strong typing ability, and multi-tasking such as talk and type simultaneously.
- Preferred CRM experience or other database data entry experience.
TECHNICAL REQUIREMENTS:INTERNET
- Uninterrupted high-speed internet with consistent connection.
ENVIRONMENTAL REQUIREMENTS:
- 100% work from home remote position.
- Private quiet environment to take and make patient phone calls.
SCHEDULE & HOURS
- Full-Time position - 32+ hours per week
- Primarily Monday through Friday during the client’s business day, Saturday & Sunday may be available on some client partners.
For formal consideration, please apply online at: https://caresherpa.com/careers/bilingual-fertility-care-consultant-sherpa
Job Type: Full-time
Benefits:
Experience level:
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Language:
- English (Required)
- Spanish (Required)
Shift availability:
Work Location: Remote