The Digital Project Manager will support the development and execution of projects, paving the way for the agency teams to focus on delivering exceptional creative and digital transformations. The Digital Project Manager plays a key role both in leading the internal agency team alongside the Account Supervisor, and in helping to manage and build the relationship with the client. This individual works closely with the Account team and across disciplines to ensure that digital agency deliverables adhere to client objectives, strategic plans, brand standards and meet agency quality standards. They will report directly to the Vice President of Agency Growth.
With 3-5 years of experience as a digital project manager, the right candidate will be able to manage multiple projects simultaneously from initiation through launch and post-launch activities. You'll drive the projects forward by understanding business context and goals, success factors, platform approach and risks while monitoring timelines, client satisfaction, team engagement and project profitability. You'll stay close to projects as they unfold to identify and resolve bottlenecks and develop ways to improve efficiency. You will be project-managing websites (marketing and non-marketing), videos, branding, and digital campaigns.
Job Responsibilities
- Be the front line day-to-day contact between clients and the agency, maintaining clear communication between both groups
- Develop project plans, strategies, detailed timelines with dependencies and milestones, resource forecasts, and status reports for internal and external stakeholders.
- Works with clients to implement approval processes and timing needs to incorporate in a detailed project plan.
- Manage project profitability and burn rates.
- Prepare and write estimates, statements of work, proposals, purchase orders, project roadmaps, and reports.
- Facilitate meetings and working sessions with client and internal team.
- Help drive new business opportunities with owned accounts and participate in pitches, when asked.
- Solve problems and initiate collaboration among agency staff and vendors; anticipate, identify and actively resolve issues.
- Convey feedback from clients to internal teams for possible process changes/improvements.
- Proactive and positive attitude, always willing to partner with client and team members to solve problems.
- Serve as the main point of contact on your accounts for all project-related items, both internal and external.
- Oversee quality of project delivery and ongoing performance against client objectives, to ensure client satisfaction is fully met.
- Participate in daily, weekly and monthly internal project status meetings.
- Ensure project billing is reconciled accurately and in a timely fashion.
- Monitor new and emerging technologies and digital best practices and evaluate their relevance to our business.
Requirements
- Bachelor's degree (e.g. Marketing, Advertising, Business, Communications, Graphic Design or other related degrees)
- 3-5 years experience in agency project management or producer role, with digital and traditional deliverables within an agency environment.
- Proven ability to effectively lead and manage multiple projects simultaneously, including multi-disciplinary teams, budgets and schedule information.
- Excellence in client interface and customer service.
- Good knowledge of content management systems such as Drupal and WordPress.
- Knowledge of agile and waterfall project management methodologies.
- Experience working with both marketing, creative and technology teams.
- Exceptional communication skills - you will often be speaking with both technical and non-technical stakeholders.
- Confident and experienced in speaking to clients in person and on the phone.
- Strong organizational skills and attention to detail.
- Ability to manage multiple projects concurrently while maintaining command of deliverables, timelines and next steps.
- Basic knowledge of Adobe Photoshop, Illustrator, and InDesign is a plus, as well as managing these files from an organizational standpoint.
- Interests in the digital, art and design community are welcome.
- Experience with project management and collaboration tools such as Basecamp, JIRA, Kantata (formerly Mavenlink), and Google Suite.