The E-Commerce coordinator will work directly with the E-Commerce Director and manage daily operations and support the operational efforts required to achieve sales goals on jennifermeyer.com – a rapidly growing, luxury, direct-to-consumer sales channel.
Duties & Responsibilities
- Responsible for the order fulfillment process, which includes pulling and packing orders, shipment label creation and insurance.
- Liaise with shipping carriers to troubleshoot any issues or delays.
- Manage special orders and pre-order items and work directly with production manager to ensure timely delivery.
- Track, monitor and quality control incoming and outgoing inventory.
- Works alongside customer service manager to assist with customer repairs – communicate directly with customer when repair is received, create work order for repair, perform quality control on incoming repair and ships item back to customer.
- Creation and updates of product pages including, but not limited to, written product descriptions, uploading images, tagging products and inventory syncing.
- Perform weekly site audits to ensure continuity of images, descriptions and inventory accuracy.
- Assist with merchandising of site, updating homepage and curated shops
- Work with graphic designer to coordinate website assets and maintain an organized image filing system via Dropbox.
- Maintain website press page.
Requirements:
- Bachelor's degree with 2+ year’s relevant experience in a fast-paced environment
- Must be proficient in Shopify.
- Experience with ShipStation, Gorgias and an inventory management system (Lightspeed a plus).
- Photoshop experience.
- Incredible attention to detail.
- Strong organizational and time management skills.
- Excellent written, verbal and interpersonal communication skills. Articulate with the ability to converse at all levels, both internally and externally.
- Comfortable working with a wide catalog of products.
- Energetic and self-motivated with strong sense of accountability.
- Collaborative and flexible team player.
- Luxury or fashion experience preferred.
- Please note, the role requires occasional work on holidays and weekends during promotional periods.
Benefits & Perks:
· Health, vision, and dental insurance for eligible employees after standard waiting period.
· 401K with company match.