Computer Operator

Agility Partners • Part-time • Columbus, Ohio Metropolitan Area, US • 1m ago

JOB OBJECTIVE:

Operate, monitor and support IT infrastructure and Data Center environments. Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations. Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.

ESSENTIAL FUNCTIONS:

Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage the appropriate support teams and/or coordinate resolution of issues and incidents according to established procedures.
Work to ensure daily or nightly batch processing is completed on time and computer systems are available as scheduled.
Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.
Control physical access to the facility and monitor the physical state of all aspects of the Data Center.
Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.
Document shift activities and incidents according to defined procedures.
Conduct walkthroughs of the Data Center to verify there are no physical issues.
Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
Work with vendors and third parties to troubleshoot and resolve issues as needed.

The Ideal Candidate

The ideal candidate should have:

3 years’ experience as an operator in a data center environment.
Knowledge of service management software.
ServiceNow experience is a plus.
Knowledge of workflow automation software.
Control-M experience is a plus.
Knowledge of monitoring software. SolarWinds experience is a plus.
Experience with both mainframe and distributed systems operations.

Benefits and Perks

This is a great moonlighting position and an opportunity earn some extra income.. This would also be great for someone who is working to find a full time role and needs something to get them through that period. There a possibility to become full time member of the Data Center team if you are a high performer!!