Position Summary
This role performs clerical/secretarial tasks under general guidance of professional personnel including preparation of correspondence, reports and other documents.
Essential Functions / Key Responsibilities
- Provides information and addresses issues for employees regarding employee benefits plans or programs that may include leave of absence, health and dental programs, life insurance, retirement benefits, etc.
- Processes enrollments and qualifying events for health, dental and other employee benefit programs.
- Submits, reconciles, and maintains various premium payments to insurance carriers.
- Acts as a liaison with insurance companies to resolve any issues or discrepancies related to billing and coverage.
- Coordinates all leave of absence payments of premiums and invoices for COBRA employees and non-paid employees as needed.
- Accurately enters and updates employee benefit information in HR systems and databases.
- Completes and responds to insurance verification requests or claims from Attorney General, Social Security Administration, Disability Insurance Carriers in a timely manner.
- Completes and files subpoena requests as it pertains to benefit elections.
- Provides leave of absence administration to include initiating leave of absence requests, answering questions, maintaining FMLA benefits, calculating leave balances, tracking intermittent leaves of absence, documenting non-occupational duty and verifying and communicating return to work status.
- Ensures the department remains in compliance with relevant regulations and reporting requirements related to employee benefits plans and programs.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Minimum Requirements
- High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency.
- 3 + years related experience, general knowledge of routine office procedures to include customer service, telephone etiquette, efficient and effective filing and record keeping procedures.
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