Are you obsessed with keeping things orderly and organized? Do you love a good-looking Excel spreadsheet? Are you a triple checker? Do you get excited about learning new technology? Are you a driven, goal-oriented individual that gets a rise out of doing things efficiently and the “right way”?
Most importantly… Are you someone who is in their professional career and knows you have a lot to offer, and you are ready to be part of a small, tight-knit team at a fun and creative enterprise with an amazing opportunity to prove just how incredible you really are? If so, we are looking for you!
The Wealthy Contractor is hiring an Operations Coordinator to join our awesome team and help scale our wildly successful events and member programs! If you can work with multiple cross-functional team members while juggling various projects and responsibilities as you keep all tasks moving on time, then this is the perfect opportunity to apply those skills while learning and growing within a dynamic company that has a stellar reputation and flourishing audience.
You will take part in various aspects of planning, executing, and reporting on our operations and client services functions, which includes both our conference-style events and Success Society coaching and education program.
A high level of proactive organization, technical acumen, meticulous follow-through, precise communication, resourcefulness, curious mindset, and enthusiastic attitude are crucial in this position to ensure multiple programs and projects are successful and the company’s timelines are met.
A successful Operations Coordinator at The Wealthy Contractor is passionate about our mission and our target audience. A great fit understands and aligns themselves with the goals and priorities of The Wealthy Contractor. You embrace and display our core values, have a thirst for learning and self-improvement, and maintain an ongoing understanding of our industry and the clients we serve.
Responsibilities
- Oversee and manage daily operational activities, recurring tasks, and various special initiatives related to events, client member programs, and operations within our project management tool (Asana.)
- Work closely with different departments and staff to facilitate communication and collaboration.
- Assist with coordination and scheduling between clients and Success Coaches/internal client services staff.
- Monitor and optimize operational processes to enhance productivity.
- Document procedures and create/improve training materials to prepare for scalable staffing growth.
- Serve as a point of contact for operational queries and concerns.
- Various clerical and administrative duties including but not limited to data entry, answering phone calls, routing or responding to client inquiries, sending gifts & gift inventory tracking, preparing documents, file organization, potential office management, etc.
- Collaborate with suppliers, vendors, and other external partners to ensure timely delivery and seamless logistics for events.
- Book order fulfillment.
- Expense and budget tracking, recommending opportunities for cost reduction.
- Assist with event logistics when needed, including ongoing event registration and data maintenance in our Event Management System (RegFox), registration reporting, and event speaker/coach travel fulfillment (room bookings, car bookings, communications, etc.)
- Content uploading and organization within our client member online hub.
- Watching over client reporting and monthly activity within the online hub.
- Develop and maintain positive relationships with existing and potential clients with ability to assist clients with issues in a courteous and helpful manner to help them achieve success.
- Collect and compile client feedback through surveys and suggest improvements to increase client NPS score.
- Execute some one-off client and partner communications via email or phone.
- Perform other related duties as assigned.
- Drive the company’s mission by always representing our core values and bringing our vision to life in every corner of our operations and client programs.
Skills
- Exceptional organizational skills and meticulous attention to detail
- Proficient with time management and prioritization with a proven ability to meet deadlines
- Demonstrable experience juggling multiple projects/priorities at once with impeccable follow through
- Excellent interpersonal and customer service skills
- Clear and concise written and verbal communication ability
- Adaptable problem-solver
- Strong technical and analytical aptitude
- Proficient with Google Suite, Microsoft Office Suite, or related software
- Team player that likes to work with others
- A thirst for learning and self-improvement
- Passionate about taking the company to the next level - proactively looks into the future, takes initiative, and offers informed and thoroughly researched strategies and solutions
- Embodies company core values
Education
- REQUIREMENT: High school diploma or equivalent
- Associate’s or Bachelor's Degree in Administration, Business, Communications, Hospitality, or related field a plus
Qualifications
- 2+ years’ experience in customer service, logistics, or administrative roles
- Experience with the Home Improvement/Services Industry a big plus
- Must be able to travel 5+ times a year to support company events on-site and for company meetings (mostly south Florida area)
Benefits
- Competitive salary with performance-based bonus opportunities available
- Unlimited PTO Plan with at least 5 mandatory days off per quarter
- Comprehensive employee benefits including medical, dental, vision, life and disability insurance
- Opportunity to be mostly remote with some travel
- Eligible for 401(k)
If this sounds like the right opportunity for you, don't delay and apply today! We look forward to hearing from you.