Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How We Started
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where We Are Now
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before.
There’s never been a more exciting time to join HeliosX.
Where We’re Going
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
About The Role
HeliosX is looking for a US-based Customer Care Advisor, who will be part of a team that specializes in providing GLP1 weight-loss treatments to customers.
This role will be the key point of contact to customers on our weight-loss treatments, whilst also supporting our Prescriber team in a variety of activities. This role has the potential to evolve over the next 6 months, including testing a variety of customer engagement initiatives to support our customers to meet their weight loss goals.
The role is fully remote, based in the US, and on a full-time basis, with preference given to candidates who can work weekends. The operating hours for the Customer Care department are Monday to Sunday from 8:00 am till 10:00 pm Eastern Time.
What You’ll Be Doing
Prescriber Team Support
- Screen customers for treatment eligibility in line with protocol
- Contact customers where further information is required by the Prescriber team.
- Manage customer responses via Zendesk and keep customer records up to date.
- Coordinate video consultations between customers and the Prescriber team, as needed.
Customer Service
- Provide exceptional customer service and deliver personalized assistance to our customers.
- Respond to customer queries on our consultation process, treatment usage, and side effects.
- Escalate complex customer queries to the Prescriber team.
What You'll Bring To The Role - You have experience supporting customers who are being treated on GLP1 weight loss medication or customers enrolled in an online weight loss coaching plan.
- You have a special interest in health and fitness; you may have completed higher education or training in a related field of study.
- You are experienced in using customer support tools, such as Zendesk.
- You have excellent customer communication skills, including phone calls and writing.
- You’re excited to work for a fast-paced scaling Digital Health brand and are passionate about supporting customers to reach their weight loss goals.
- To be eligible for the role, you must reside in one of the following locations:
- Florida
- California
- Nevada
- Washington
- Texas
- Pennsylvania
- New Jersey
- North Carolina
- South Carolina
- Washington DC
Salary Banding
$19—$21 USD
