Hybrid Role
Onsite interview
Position: Sr UX Researcher
Location: Chicago, IL
Duration: 12 Months with EXT
ONLY ON W2!
Hybrid - Must be willing to travel/fly
Remote Onsite may be required to work.
Work in CST Time
OVERVIEW / SUMMARY:
- The UX Researcher will be an integral part of the United UX design team with a focus on conducting design research to inform the design process from discovery to wireframes to visual design.
- In this role, the UX Researcher will lead efforts to develop and execute research plans and methodologies and report findings to inform design development.
- At the core this position will transform unmet user needs and business opportunities into successful product launches through user research throughout different design phases.
- The UX Researcher will work to create a best-in-class user experience for United's customers helping transform unmet user needs and business opportunities into successful digital solutions.
- We are looking for an experienced User Researcher who is curious about people and their behaviors.
- Sifting through the layers of consumer behavior requires an analytical and organized mind and the ability to think outside the research to glean the true meaning behind human actions.
- Probing for meaning via focus groups and interviews would be part of work so being as comfortable with a crowd as you are one-on-one is very important.
- People best suited for this role are articulate and intelligent with solid communication skills.
- This role requires individuals who are as computer savvy as they are people-friendly since their work entails examining and finding meaning in data and gathering data from people.
ESSENTIAL JOB ACCOUNTABILITIES:
- Conduct independent research on multiple aspects of products and experiences.
- Collect and analyze user behavior through lab studies field visits ethnography surveys benchmark studies server logs and online experiments A/B testing.
- Work with Designers Product Managers Engineers and other UXRs to prioritize research opportunities in a fast-paced rapidly changing
- Understand and incorporate complex technical and business requirements into research.
- Advocate research findings to diverse audiences through written reports and in-person presentations.
- Strong communication critical thinking and creative problem-solving skills required.
- Gathering sourcing of targeted testing audience
MINIMUM REQUIREMENTS:
- Bachelor's degree or 4 years of relevant work experience
- Extensive knowledge of usability and user experience research tools and techniques e.g. field research heuristic reviews benchmarking card sorts lo-fidelity prototyping methods etc.
- 5 years of usability research experience with multifaceted responsibilities
- A strong understanding of user interface design practices and principles is a must
- Strong moderation skills and methods for group facilitation and consensus building
- Ability to work independently in a team
Preferred:
- Master's degree
- Experience with conducting remote usability testing and focus groups
- Preferably a mix of web and mobile experience
- Related experience in another field such as human factors interactive design information architecture and/or market research is a plus