Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!
Working with some of the US’ premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.
Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.
At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Project Manager!
What You'll Do:
- Responsibilities:
- Conduct the investigation, tracking, and resolution of client experience issues during the origination or servicing of a mortgage loan
- Input, update, and close all inquiries in appropriate proprietary firm systems; file and catalogue all supporting inquiry documentation
- Review/investigate allegations pertaining to Client complaints and draft necessary response communications adhering to company, legal and regulatory requirements
- Discuss as appropriate any/all updates to inquiries with Private Bankers, Financial Advisors, Operations personnel and associated partners
- Assist management in reviews of specific inquiries as needed
- Aid in developing, updating, and publicizing training on inquiry policies/procedures
- Manage inbound calls/e-mails from Clients, sales team, and third-party vendors
- Produce and deliver monthly and ad hoc reporting to senior management
- Maintain excellent working relationships with both internal and external partners
- Complete additional assignments as directed by management
- Ensuring third-party is providing best in class customer service to clients and customers
- Reporting to Head of Client Experience Group (CEG)
What You’ll Bring:
- Experience:
- Minimum 5 years’ experience in mortgage originations/operations
- Direct verbal and oral communication with client, field and operational partners in a client focused organization
- Legal/Compliance experience preferred
- Bachelor’s degree required
- Skills/Abilities
- Outstanding written, verbal, interpersonal and analytical skills
- Ability to:
- Manage processes and/or projects without supervision
- Analyze complex issues and ensuring deliverables are met
- Manage time, prioritize and plan accordingly
- Negotiate and influence clients on key deliverables and timelines
- Manage key relationships with internal/external stakeholders
- Deep knowledge of the mortgage originations industry and associated processes
- Firm understanding of industry standard regulatory requirements
Position Type: Contract
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shweta at (862) 895-5570 to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/
Check out our Career Center: https://www.hiredbymatrix.com/find-work/open-positions/
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