Title: Human Resources Associate
Location: Tampa, FL (Hybrid)
Description:
- *Must be local to Tampa FL*
- Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
- Previous call center customer service experience is a must have.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- ****Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience
- Human Resource experience and/or Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.
Must Have Skill Sets:
- Previous call center customer service experience is a must have.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
Day to Day Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.