Onboarding Coordinator

Cypress HCM • Contract • Cincinnati Metropolitan Area, US • 3d ago

Onboarding Coordinator

The Onboarding Coordinator works with our Provider Sales Team, Installation Vendors and Customers during the initial partnership with our programs. You will play a critical role in building out relationships with our new customers and create a positive experience during the installation process.

Responsibilities:

Manage and review enrollments received by the Provider Sales team, for program compliance and data accuracy.
Go-to contact for program specific sell-in requirements and installation logistics.
Responsible for data accuracy within internal database.
Serve as the liaison between the Installation Vendors and Customer through the installation process.
Coordinates all hardware and technician deliverables to meet installation schedule.
Conducts onboarding training with Customers.
Interact with Customers to provide information in response to inquiries and concerns about our solutions and services.
Assist Customers, Installation Vendors and Internal Departments with resolution involving internet connectivity.
What We Need
Associate's degree or equivalent combination of education and experience preferred.
Desired Qualifications
Strong computer competency with database systems a plus.
Strong project management skills while working in a team environment; 1-2 years of experience
Consistent ability to craft clear, grammatically correct, and professional business communication.
Strong Interpersonal skills – ability to establish and maintain successful cross functional relationships and collaborate closely with multiple teams.
Demonstrated proficiency in MS Office software Excel, Word and PowerPoint; advanced ability in Excel

What You Will Need to Succeed

Must be a team player and be able to work efficiently with a diverse group of people.
Enjoy working off deadlines and in a fast-paced environment.
Must have strong interpersonal and organizational skills and be able to handle multiple tasks.
Excellent communication and negotiation skills; both verbal and written.
Must embrace change to support a dynamic department.
Detail-orientation – strong attention to detail and accurate.
Focused and results oriented: consistent ability to deliver and by deadline
“Can do” attitude in an environment of entrepreneurship and opportunity, with changing priorities
Critical thinker with the ability to identify, solve problems & thrive in a fast-paced environment.
Exceptional organizational skills and ability to juggle competing priorities.
Problem Solver—ability to identify issues and proactively make recommendations for solving.

Compensation: $30.00 per hour

ID#: 108