Job Description
Infosys is seeking an Devops Architect. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications
Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate to the area. This position may require travel to project locations.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Proven experience in monitoring and controlling broadcast environments for OTT content delivery.
Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation.
Demonstrated ability to handle outage management and drive the resolution of service disruptions.
Expertise in managing and implementing change activities, including pre- and post-change validations.
Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
Proficiency in updating documentation and issue history in ServiceNow or similar incident management systems.
Experience in alert management, first-touch recovery, incident management, and service ownership, specifically for Open Video (OTT Stream) application.
Preferred Qualifications
At least 7 years of experience with Information Technology with working knowledge on Agile, DevOps and Cloud technologies
Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements.
Strong analytical skills to identify trends and gaps in current processes and systems.
Proven track record of implementing process improvements that enhance operational efficiency and service reliability.
Experience in recommending and driving initiatives that improve incident management processes and outcomes.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.