***This role is not available on C2C/Corp-to-Corp***
Location: Hybrid to San Diego, CA (3 days remote)
Contract: 6+ months
Job Description:
· Design services and experiences for a variety of users.
· Owns the scoping, planning (including partner identification, deliverables, and timeline), and delivery of service design projects in strong collaboration with our internal stakeholders across product, design, research, and operations.
· Crafts visions of customer experience strategy through complex multi-dimensional, multi-stakeholder prototypes.
· Aligns with product/service/partners to ensure clarity of roadmap, capabilities, and dependicies.
· Clearly and concisely synthesize and analyze both quant/qual data and insights to help drive design decisions and iterations, in collaboration with stakeholders.
· Drive framework and artifact creation, and host workshops to bring individuals along and align on the overall experience and strategy.
· Visualize experience/ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards and prototypes.
· Frame and tell the story of design solutions.
· Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
· Bring passion and energy to shift from a product mindset, to a service and platform mindset.
What We Are Looking For:
· 5+ years professional experience with proven success designing and launching services focusing on people, process and technology that have been implemented in the real world.
· Relevant bachelor’s degree from a 4-year college or university, or equivalent experience.
· Deep expertise in design thinking/human-centered design, customer journey mapping, service blueprints and continuous service improvement methodologies.
· Solid understanding of software development life cycle (SDLC) models and project management principles and practices.
· Ability to work independently, and know when to ask for input, feedback, or support. Be customer obsessed, driven by design thinking and user-centricity with a passion for excellence.
· Skilled at imagining the future and visualizing service concepts to generate excitement across the organization.
· Comfortable in both broad and undefined spaces and working with varying levels of product maturity.
· Strong communication and presentation skills with the ability to convey ideas and concepts through storyboarding, wireframing, and prototyping.
· Strong collaborator with experience using Miro, Figjam and other collaboration tools to facilitate co-creating the service blueprint.