Job Description
Job Description
The Patron Services Manager position supports the work to enhance and engage the Ojai Music Festival’s (OMF) patron relationships, including series subscribers, ticket buyers, and donors. The responsibilities encompass all ticket-related functions while simultaneously providing exemplary service to patrons. This position works closely with the Development team to provide, but is not limited to, donor prospect research, database management and annual fund appeals. This position strongly represents OMF’s core values and community presence.
Scope Of Responsibilities:
- Box Office: Provide outstanding customer service to create a noteworthy Festival experience for patrons; Serve as main point person in selling tickets for the Festival and any special ticketed events; Iin charge of the set-up of the on-line box office/ticketing database, including designing ticket site, seat fulfillments, and data entry; perform all ticket reporting, sales analysis and list pulls for marketing efforts; manage the OMF box office during the Festival; ensure all box office staff members are properly trained to operate the ticket system and familiar with procedures governing ticket transactions; work with Festival accounting/bookkeeper on all box office finances and reconciliation with financial data
- Fundraising/Development: Execute segmented list pulls for fund appeals; develops database pulls and queries for fundraising analysis; responsible for entry, reporting, and reconciliation of all gifts
- Database Administration: oversees accurate collection, entry, and maintenance of patron data; customizes and updates the database as needed to ensure operational effectiveness; remains current with database updates to ensure proper use
Company Description
Internationally regarded as one of the most influential annual classical music events, the Ojai Music Festival has long served as a creative musical laboratory for artists, composers, and audiences to explore new and unfamiliar repertoire. The Festival uniquely combines the intimate setting of Ojai with artists performing innovative programs over an extended weekend in June to create an immersive experience. The Festival is committed to fostering a positive and dynamic culture among the performers, artistic staff, administrative staff, audience, volunteers, and the Ojai community. In addition, the Festival’s BRAVO education & community program actively offers free workshops and programs to Ojai Valley public schools, as well as enriches the lives of the local senior community.
Company Description
Internationally regarded as one of the most influential annual classical music events, the Ojai Music Festival has long served as a creative musical laboratory for artists, composers, and audiences to explore new and unfamiliar repertoire. The Festival uniquely combines the intimate setting of Ojai with artists performing innovative programs over an extended weekend in June to create an immersive experience. The Festival is committed to fostering a positive and dynamic culture among the performers, artistic staff, administrative staff, audience, volunteers, and the Ojai community. In addition, the Festival’s BRAVO education & community program actively offers free workshops and programs to Ojai Valley public schools, as well as enriches the lives of the local senior community.