Job Overview
Join our esteemed team as a Healthcare Customer Service Representative, where you will be an essential touchpoint for our members. In this pivotal role, you will assist with policy management, address benefits inquiries, and respond to claims questions, ensuring our clients and members receive outstanding support and feel valued.
Key Responsibilities
- Serve as the primary contact for inbound and outbound calls, providing accurate information regarding membership options, benefits, and account status.
- Review and process membership applications efficiently, guaranteeing comprehensive and precise information.
- Maintain and update member details within our CRM systems to ensure data quality across accounts.
- Manage multiple client accounts simultaneously while efficiently handling calls and processing documentation.
- Conduct regular audits of member data to ensure compliance with industry standards and rectify discrepancies.
- Collaborate with cross-functional teams such as IT and quality assurance to resolve issues and improve service quality.
- Identify and contribute to initiatives aimed at enhancing client satisfaction and operational efficiency.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems or membership databases.
- Strong typing and data entry skills with the ability to manage multiple systems.
- Excellent verbal and written communication skills, demonstrating clarity and professionalism.
- Analytical capabilities focused on problem-solving and identifying effective solutions.
- Attention to detail with a proven ability to multitask in a fast-paced environment.
Qualifications
- High school diploma or equivalent.
- Proven experience in a customer service role is advantageous.
Career Growth Opportunities
We are committed to your professional development. A comprehensive paid training program will equip you for success, and there are opportunities to streamline processes and contribute to initiatives that elevate client satisfaction.
Company Culture And Values
Our organization promotes a genuine work/life balance, encouraging a supportive environment where teamwork and collaboration thrive.
Compensation And Benefits
- Salary: $17.00 per hour, with potential bonuses (10% for perfect attendance and an additional 10% for outstanding quality assurance scores).
- Comprehensive benefits package, including Medical, Dental, Life, Vision, HSA, and 401(k).
- Paid Time Off (PTO).
- Schedule: Monday - Friday, 11:30 AM - 8:00 PM Central Time.
This is an exceptional opportunity to make a meaningful impact on our members’ lives and advance your career in a rewarding remote position.
Employment Type: Full-Time