Job Description
The
Boiler Technical Support Analyst III provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues, which may involve internal controls, external controls, and integration with building automation systems.
This position will serve our Raypak Division, located in Oxnard, CA and will be remote. Ability to meet in person for trainings and meetings is required.
Responsibilities
- Provides verbal and written technical assistance to customers on product service, installation, repair, and general product questions for complex multi-family and/or large-scale commercial projects.
- Troubleshoots errors, diagnoses problems, explains and initiates repairs process.
- Explains and interprets warranty information to customers as they apply to products.
- Arranges for malfunctioning or defective items to be returned for repair or replacement.
- Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
- Follow-up on calls to ensure resolution.
- Performs other duties as assigned.
Qualifications
- Associates degree - Business School Certificate/Diploma or other post high school training.
- 4-6 years Field service experience performing field wiring, programming, commissioning and integration of programmable logic controllers.
- 4-6 years’ Experience as a Technical Support Analyst or Authorizations Representative in insurance/manufacturing industry
- 2-4 years Customer service-related experience in the insurance/manufacturing industry
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Demonstrates ability to work well with others in a matrix team environment.
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
- Ability to carry out instructions furnished in written, oral, or technical diagram form.
- Experience repairing or maintaining domestic hot water and/or hydronic heating systems.
- Must have excellent problem-solving skills for technical products.
- Ability to support multiple products and prioritize multiple projects.
- Must be able to work weekends, staggered shifts, and holidays.
Preferred Qualifications
- Bilingual in Spanish preferred.
Payscale for this role based in California is: $52,380-$78,516. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria”.
About Us
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.