Key Responsibilities:
Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.
IT Security Analyst
