Job Type: Full-Time, Hybrid (50% remote, 50% on-site)
Location: Orange County, CA
Pay: $48,000 - $63,000
Benefits:
- Health
- Dental & Vision
- No Cost, Short-Term Disability & Basic Life Insurance
- 401k Plan (4% Employer Match)
- Generous PTO
About Us
Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. Our programs offer opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.
The Role
As a Site Success Manager, you will work alongside our Field Operations team to ensure program success, acting as a liaison between the Field Operations team and school sites in your region. This role works within the Field Operations department directly reporting to the Operations Manager.
Responsibilities:
- Serve as the main point of contact for principals at each site and represent Elevo with professionalism.
- Provide exceptional customer service to principals and site administrators to establish and maintain partnerships.
- Conduct site visits to schedule principal meetings to assess customer satisfaction and program quality.
- Collect and communicate customer feedback regarding program health to all stakeholders to provide the appropriate resources for any additional on-site support.
- Manage and respond to all customer correspondence from principals, teachers, district contacts, etc. via phone, email, and other methods.
- Collaborate and work very closely with the Operations Manager and Regional Managers regarding program health.
- Manage the Customer Service Journey and execute action items for each stage (i.e. post-launch meetings, midpoint check-ins, survey conducting, etc.).
- Provide general support to the Field Operations team throughout the duration of programs.
- Serve as the main point of contact for principals at each site and represent Elevo with professionalism.
- Provide exceptional customer service to principals and site administrators to establish and maintain partnerships.
- Conduct site visits to schedule principal meetings to assess customer satisfaction and program quality.
- Collect and communicate customer feedback regarding program health to all stakeholders in order to provide the appropriate resources for any additional on-site support.
- Manage and respond to all customer correspondence from principals, teachers, district contacts, etc. via phone, email, and other methods.
- Collaborate and work very closely with the Operations Manager and Regional Managers regarding program health.
- Manage the Customer Service Journey and execute action items for each stage (i.e. post-launch meetings, midpoint check-ins, survey conducting, etc.).
- Provide general support to the Field Operations team throughout the duration of programs.
Position Qualifications
Requirements:
- Minimum 2-4 years experience in developing external partnerships, face-to-face customer service, and/or sales
- Visit sites in your region (approximately 50% onsite)
Preferred:
- Experience in education, in-school programming, and/or enrichment programs for TK-6th grade
Skills, Knowledge, & Traits:
- Strong leadership, collaboration, and customer service
- Excellent interpersonal skills and ability to develop strong partnerships
- Creative problem-solver, decisive and action-oriented
- Prioritization, organization, and adaptability
This position's target annual base pay range is $48,000 - $63,000. Final pay determinations may depend on various factors including, but not limited to, experience level, education, geographical location, knowledge, and skills. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. Elevo is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. Elevo is an e-verify employer. Read Elevo's Privacy Policy HERE.
