Meter's mission and long term ambition
Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water.
This role is critical to Meter's success
To keep pace with Meter’s accelerating growth, we are hiring for our Support Engineering team. This new hire will resolve issues, end-to-end, across Meter’s full stack, including wireless, wired and security devices. In this role, you will have the opportunity to support any number of Meter’s customers, from the fastest growing AI companies, to the most established retailers and logistics companies, to the best schools and universities. As an early member of this team, you will have the unique opportunity to influence the shape and direction of Meter’s Support Engineering function.
This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday.
You will have an impact by
- Working across Meter’s vertically integrated Network Operating System, serving as the subject matter expert for Security, Firewall, and VPN escalations
- Scoping and effectively resolving complex and time-sensitive tickets from customers
- Monitoring proactive alerts, developing comprehensive playbooks, and taking decisive action to resolve customer issues
- Creating design templates to streamline operational deployment and network installs
- Partnering with Solutions Engineering and Operations to assist in configuration changes and documentation for new deployments
- Acquiring and analyzing wired and wireless packet captures to determine the root cause of issues
- Collaborating with Engineering on feature requests, bugs, and workflow improvements to make Meter's products better
- Working closely with the QA team to test new backend, firmware, and UI features thoroughly before deploying to customer networks
- Contributing to the support knowledge base by developing both internal, team-facing and external, customer-facing documentation
Learn more about how we operate and some of our work
- What is Meter
- How we operate
- Network as a Service (NaaS): What it Should Be and Why It Matters
- Most recent fundraising announcement
