Apex Systems in looking to hire FULLY REMOTE Operations Specialists!
**For immediate consideration please send an updated copy of your resume to Megan at mmantlo@apexsystems.com with "Operations Specialist" in the subject line**
Title: Operations Specialist
Rate: $20.50/hour
Location: Fully remote
Hours: Monday – Friday, 8am – 5pm (MST)
About Us: Elevating Health Benefits, One Click at a Time
At our company, we’re not just about paperwork and processes—we’re on a mission to revolutionize the health benefits experience for small business owners and their employees. Our Operations Specialists are the unsung heroes behind the scenes, ensuring that health insurance transitions happen seamlessly. If you’re detail-oriented, love solving puzzles, and thrive in a metrics-driven environment, keep reading!
What You’ll Be Doing:
- Intake customer health insurance selections for renewals and new plans, and work directly with the health insurance carrier to input necessary documentation and information to meet application requirements.
- Efficiently and accurately process health insurance selections on behalf of our customers.
- Review eligibility requirements of our health insurance carrier partners to ensure our customers meet the necessary requirements.
- Partner cross functionally with customer facing teams and licensed benefits advisors in order to deliver health insurance benefit requests in full, accurately and on time.
- Respond to follow up requests from both our carrier partners and customer facing teams when additional information is needed or changes need to be made.
- Provide both internal and external partners with excellent customer service by proactively ensuring all necessary information is quickly and accurately managed allowing us to deliver customer health insurance benefits by their effective date.
- Maintain high quality standards by following necessary processes to meet our carrier requirements.
- Escalate and provide feedback on suggestions for change or enhancements that would increase efficiency and accuracy.
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with customers and partners.
- Thorough understanding of all health insurance carrier partner requirements and portals in order to process new and renewal health insurance carrier orders.
- Effectively communicate feedback from the customers and any carrier gaps that are impacting timely submission and approval of customer benefits.
- Drive engagement within your team and seek ways to improve collaboration, communication, and relationships in partnership with your direct manager.
Why Join Our Crew?
Impact Amplified: Every day, you’ll make a difference. Your work matters—to businesses, to employees, and to our mission.Tech-Savvy Playground: We’re all about innovative tech. Dive into Salesforce, glide through carrier portals, and embrace the digital dance.Feedback Loop: Got ideas? We’re all ears. Share your insights, and let’s fine-tune our moves together.
What We’re Looking For:
- 2+ years work experience
- Experience with Google Workspace (Gmail, Docs, & Sheets) or Office Suite
- Familiar with data entry and external company contact interaction.
- Skilled in problem-solving, dealing with ambiguity, cross-team communication.
- Excel in a metrics-based operational position where numbers matter and data drives customer success and experience
- Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics.
- Ability to work throughout seasonal peaks.
- Experience processing administrative work to meet inventory demands and deadlines.
Bonus Points (Because We Like Extra Credit):
- Healthcare, health insurance, or employee benefits experience.
- Exposure to finance or start up environments.
- Experience with Salesforce
- Experience with Apple Products
**For immediate consideration please send an updated copy of your resume to Megan at mmantlo@apexsystems.com with "Operations Specialist" in the subject line**