Description
Mission and Priorities:
At Children’s Health Council, we believe in the promise and potential of every child, teen and young adult. Our mission is to transform young lives by providing culturally responsive best-in-class learning and mental health services to families from diverse backgrounds regardless of language, location, or ability to pay. We specialize in ADHD, Learning Differences, Anxiety & Depression and Autism. Our strategic priorities include: being people first and empowering our workforce, creating systems built on equity, access, and inclusion, elevating technology and strengthening our community partnerships.
Could this be you?
- Do you like to work in an environment where we live our mission?
- Do you value celebrating our differences and learning from them?
- Are you passionate about the work you do?
- Do you value collaboration?
- Are you looking to be empowered as a professional to help us grow as an organizational community?
- Are you a skilled cross-cultural communicator, helping cultivate a place of acceptance?
- Do you value cross-cultural competence and communication with individuals, teams, and systems within our organization?
If you can answer “yes” to these questions, this job could be for you!
As a Billing Specialist, you will:
- Oversee client accounts and addressing / resolving client questions / issues relating to invoices.
- Process and post incoming customer payments in EHR system; issue receipts and statements.
- Prepare manual and system-generated monthly statements for direct client care services and insurance claims.
- Responsible for Self-Pay month and year-end close process, ensure completeness and accuracy before posting Self-Pay cycle in EHR system.
- Maintain accounts receivable aging and follow up on any past due balances.
- Monitor insurance balances and follow up on outstanding claims.
- Ensure all clients remain informed of their outstanding balances and deadlines; set up payment plans for past-due accounts.
- Work to resolve processing errors or missing information with Clinical Services department.
- The employee in this position must be able to ensure that all related duties are timely, accurately entered, and complete to ensure accurate client billing and month-end reporting.
- This role requires the ability to handle confidential client information in accordance with HIPPA guidelines.
- Provide general support to the Finance Director and Senior Accountant on various ad-hoc projects.
What we’re looking for:
- Proven experience as a Billing Specialist,
- Possess working knowledge of medical billing practices.
- Great customer service skills, including interpersonal conversation, patience, and empathy.
- Demonstrated dependability and ability to work autonomously.
- Adherence to laws and best practices regarding dealing with clients and confidential data.
- Maintain excellent communication and strong working relationships with families, clinicians, and care managers; respond to each constituent in a timely manner.
- Organized, strong time-management skills and able to meet deadlines.
- Possess strong attention to detail.
- Good problem-solver, analytical, and have excellent technical skills.
- Ability to handle and prioritize multiple activities.
- Proficient in English.
- Experience with using an EHR System.
- Perform other related duties as required as assigned.
About your background (education/experience);
- 2+ years’ experience working in a Billing Specialist role.
- Excellent interpersonal and communications skills.
- Proficiency in Microsoft Excel and EHR software.
- Position will be primarily remote, must be a self-starter and work independently.
- High school diploma / GED or equivalent required; associate degree in business, finance, or a related field preferred.
Working Conditions:
- Non-Exempt full-time position Monday through Friday.
- Located at our Palo Alto site.
- Extended periods of sitting at a desk and working on a computer.
- Occasional lifting, moving, and/or setting up of documents or other materials on the office.
- Flexibility required in work schedule to meet crucial financial reporting deadlines at month-end and year-end.
Compensation:
Range: $65,000- $72,000 annually
($31.25-$34.62 per hour)
Pay Type: Salary
- The starting base salary for this position is as shown above. The actual base salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, and market demand. This pay range is subject to change and may be modified in the future.
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