Job Description:
M365 Deployment and Configuration
o Design, plan, and implement M365 solutions to meet the organization's business needs and technical requirements.
o Configure and customize M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Office 365 applications.
o Implement security and compliance features such as data loss prevention (DLP), conditional access, and information protection policies.
Identity and Access Management
o Manage user identities and access controls using Entra ID and M365 admin center.
o Help implement single sign-on (SSO) and multi-factor authentication (MFA) via Azure to enhance security and user experience.
o Configure role-based access control (RBAC) and privilege management to enforce least privilege access principles.
Exchange Online and Microsoft Teams
o Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings.
o Configure and manage Microsoft Teams for collaboration, including channels, meetings, chat, and integration with other M365 services.
o Optimize SharePoint Online sites and libraries for document lifecycle management, version control, and collaboration workflows.
Data Management and Governance
o Implement data governance policies and retention labels to classify, protect, and manage data across M365 workloads.
o Monitor data usage and storage consumption, optimizing resources and addressing potential compliance risks.
o Collaborate with stakeholders to define and enforce information lifecycle management (ILM) policies and procedures.
Monitoring and Troubleshooting
o Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions.
o Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed.
o Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.
User Training and Support
o Provide training and support to end-users on M365 applications and features, promoting best practices for productivity and collaboration.
o Develop and maintain self-service resources such as knowledge base articles, FAQs, and video tutorials.
o Assist with user onboarding and offboarding processes, ensuring a seamless transition of access and data.
Continuous Improvement and Innovation
o Stay current with M365 updates, releases, and roadmap announcements, evaluating new features and capabilities for adoption.
o Identify opportunities to utilize the Power Platform for process automation, workflow optimization, and cost reduction within the M365 environment.
o Engage with stakeholders to gather feedback, prioritize enhancements, and drive continuous improvement initiatives.
Required Qualifications
· Associate’s degree in computer science, Information Technology, or related field.
· 1-3 years of experience as a M365 Administrator or similar role in an enterprise environment.
· Proficiency in configuring and administering M365 services, including Exchange Online, SharePoint Online, Teams, and Entra ID.
· Strong understanding of identity and access management concepts, including SSO, MFA, RBAC, Zero Trust, and Conditional Access policies.
· Excellent problem-solving skills and ability to troubleshoot complex technical issues across M365 workloads.
· Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Preferred Qualifications
· Bachelor's degree in Computer Science, Information Technology, or related field.
· 3-5 years of experience as a M365 Administrator or similar role in an enterprise environment.
· Strong familiarity with the Information Technology Infrastructure Library (ITIL) process, including change management and IT service management.
· Proficiency in PowerShell scripting for automation and management of M365 environments.
· Experience with M365 security and compliance features, such as DLP, information protection, and audit logging.
· Relevant Microsoft or cloud certifications, such as MS-900, MS-102
· Experience in the Azure environment for both government and commercial tenants.
· Familiarity with Intune, SCCM, or Endpoint Manager for application and device management.
Skill
Required / Desired
Amount
of Experience
Experience as a M365 Administrator or similar role in an enterprise environment.
Required
2
Years
Experience configuring and administering M365 services, including Exchange Online, SharePoint Online, Teams, and Entra ID
Required
2
Years
Understanding of identity and access management concepts, including SSO, MFA, RBAC, Zero Trust, and Conditional Access policies.
Required
2
Years
Problem-solving skills and ability to troubleshoot complex technical issues across M365 workloads.
Required
2
Years