Company Description
ShipSaving is a SaaS-based platform that provides comprehensive shipping solutions for e-commerce businesses and individual users. As an authorized partner of major carriers such as USPS, UPS, FedEx, and DHL, we offer our clients access to significant shipping discounts. Through seamless API integration, ShipSaving enables users to efficiently manage multiple stores across various marketplaces, all within one platform.
Role Description
This is a full-time on-site role for a Customer Success Associate at ShipSaving in Los Angeles, CA. The Customer Success Associate will be responsible for managing customer satisfaction, support, and service on a day-to-day basis.
Qualifications
- Strong Communication skills
- Customer Support and Customer Service experience
- Excellent interpersonal skills
- Problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment managing multiple customer support channels
- Fluent in Mandarin and English