Job Title: Service Desk Specialist (Remote) Location: Denver, CO Duration: 9 Months Pay: $25/hr on C2C / 1099 Note: Locals to Colorado consultants only Job Description: The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include: Providing Tier I support and customer assistance for a mobile application. Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. Install the myColorado software on supported devices following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum Qualifications: One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions: Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Recruiter Details: Recruiter Name: Sravani at gsksolutions dot com Contact Number: Two eight one-Seven six nine-One two six four
About GSK Solutions Inc: GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis. GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
