Director - Hitech Business Development
Manager – Client Services
San Francisco Bay Area Location, preferred.
Infosys BPM is seeking to hire a Director - Hitech Business Development to expand the BPO outsourcing presence in Hi-Tech Bay area account. The Director-Hitech Business Development is responsible for all client interfaces within the assigned Hi-Tech Bay area account. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will handle a single large account or part of a large account, with the goal of expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services, Global Business Services and Global Delivery Model to bid on potential growth business with the named account.
Role Description:
- Business development with expectation to utilize existing contacts to introduce Infosys BPM across assigned one named Hi-Tech account.
- Manage existing business and own the opportunity management cycle: Prospect-Evaluate-Propose-Close.
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
- Provide client introductions, provide customer maps and organization charts in support of the account plan.
- Responsible for competitor analysis, market trends and intelligence for the deal and business units supported in the account.
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Required Experience:
- Experienced in new business development and similar large deal BPO outsourcing experience.
- Ability to bring existing contacts and connections to expand the business within Hi-Tech account.
- Track record of interacting and building relationships with CXO level client contact.
- Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
- Hands-on experience with proposal creation and leading proposal presentations.
- Ability to collaborate with internal cross functional teams for support.
- Strong leadership, interpersonal, communication and presentation skills.
- Wide variety of BPO, Management Consulting and Business Consulting engagement experience.
Basic Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 11+ years of experience, with strong business development experience.
Preferred Qualifications:
- Track record in growing the BPO outsourcing business footprint within named Hi-Tech account.
- Knowledge of Hi-Tech industry trends and insights.
- Good understanding of Hi-Tech industry specific business issues and drivers in BPO outsourcing space.
- Global Delivery Model experience.
- Experience managing and communicating with large international teams.
- Track record as a Business Development Manager in a rapidly growing client relationship.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Work Model:
This role is a remote work from home and expected to be on the client sites based in Bay Area, CA. This role will require domestic and occasional international travel.
