Job Title: Warehouse / Order Processor
Location: Los Angeles, CA 90014
Company: Ettika
Job Overview:
Ettika is looking for a highly organized and detail-oriented Order Processor to join our growing team. This role is vital for ensuring that customer orders are efficiently processed, packed, and delivered accurately. The ideal candidate will possess strong multitasking skills, an eye for detail, and a passion for delivering excellent service.
Responsibilities:
• Order Entry: Review incoming orders from various channels and enter them into the order management system with speed and accuracy.
• Order Verification: Cross-check orders for accuracy, including item numbers, quantities, and customer details, before fulfillment.
• Inventory Coordination: Collaborate with the fulfillment team to ensure all items are in stock and handle backorders or special requests.
• Shipping Preparation: Prepare and print shipping labels, ensure packing slips are included, and manage courier pick-up schedules.
• Customer Communication: Communicate with the customer service team regarding any order discrepancies or issues that may arise.
• Data Maintenance: Update records and track order status in internal systems to maintain accurate data.
• Problem Solving: Troubleshoot order-related issues, such as delays or missing items, and resolve them promptly.
Qualifications:
• Prior experience in order processing, fulfillment, or a similar role.
• Proficiency in using order management systems, ERP software, and Microsoft Excel.
• Strong organizational skills and the ability to prioritize tasks.
• Attention to detail and a commitment to maintaining accuracy in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively and adapt to changing priorities.
Preferred Skills:
• Experience with Shopify, Shipstation and or Apparel Magic
- • Previous experience in the fashion or jewelry industry.