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Client Success Associate - Health Systems Partnerships

Maple (getmaple.ca) • Full-time • Remote • 1d ago

Description:

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I").
As a Client Success Associate on the Health Systems Partnerships team, you will deliver digitally-enabled healthcare solutions and enhance access to quality, timely care.
Monitor program performance, communicate with stakeholders, and identify opportunities for workflow improvements.
Support new client acquisition efforts through contributions to RFPs/RFIs and delivering demos to prospective clients.

Requirements:

The ideal candidate possesses a Bachelor's degree in Business, Communications, Science, or a Health-related discipline and has 3+ years of experience in client-facing roles.
The ideal candidate demonstrates a strong client-centric approach with the ability to cultivate and maintain relationships with stakeholders at various levels. The candidate has proven experience in understanding and addressing clients' needs and challenges, delivering exceptional service and value.
The ideal candidate has demonstrated experience in supporting projects and processes. Furthermore, they possess the ability to prioritize tasks, set clear milestones, and ensure seamless execution while adapting to changing circumstances.
The candidate thrives in a fast-paced and ever-evolving environment and remains composed and resilient in uncertain situations, proactively seeking innovative solutions and adapting strategies to meet emerging demands.
Employing a problem-solving mindset, the ideal candidate can analyze complex issues and devise practical and impactful solutions. They continuously seek opportunities for improvement, leveraging data-driven insights and embracing creative thinking.
With exceptional interpersonal and communication skills, both written and verbal, the ideal candidate can articulate ideas clearly and concisely to various stakeholders, including presenting analyses and reports to internal and external stakeholders.
The candidate is proficient in utilizing various software and platforms to enhance communication and streamline processes.

Benefits:

Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.