Community Managers are more than just freelance support - they're a crucial piece of our community management puzzle at 10Pearls/studio and work closely with our full time team to learn the ins and outs of social media and represent our clients. CMs are an extension of our client’s teams and serve as their eyes, ears, and voices on social media.
Essential Job Functions
- Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
- Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
- Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
- Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
- Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction
Non-essential Job Functions
- Directly manage clients' CM needs in the absence of the full time Social Media Manager
Requirements
- Available for weekend, nights and holiday shifts, occasional weekday coverage as needed
- Strong written communication skills
- Interest in social media, with relevant social media experience of up to 2 years preferred
- Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferred
- Service oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)
Other Skills/Abilities
- Detail-oriented
- Problem-solver
- Team player
- Fast learner
- Ability to work independently
- Creative thinker
- Quick thinker
- Proficiency in Spanish is a plus
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