Summary
The Systems Engineer is responsible for operating the organization's IT systems, networks, and applications, and to ensure the stable operation of these systems and network connections as well as providing supplemental support to an existing desktop support role. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communications links. The person will also analyze and resolve end user software programs and connectivity issues in a timely and accurate fashion and provide peer and end user training where required. The Systems Engineer I should be familiar with a variety of the field's concepts, practices, and procedures.
Essential Duties And Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assign
Maintain and administer computer networks and related computer environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Analyze equipment performance records to determine the need for repair or replacement.
Confer with end-users about how to solve existing system problems.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Design, configure and test computer hardware, networking software and operating system software.
Perform routine network startup and shutdown procedures, and maintain control records.
Load computer tapes and disks, and install software and printer paper or forms.
Train people in computer system use.
Maintain logs related to network functions, as well as maintenance and repair records.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Coordinate with vendors and with company personnel to facilitate purchases.
Provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain an inventory of parts for emergency repairs.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Provide first, second, and third-level support to Help Desk, Systems Administrators, and
Application Administrators
Provide desktop support including purchasing hardware, setup and configuration, performance tuning, and troubleshooting
Maintain Exchange environment.
Maintain published applications and published desktop environments.
Provision Physical/Virtual Servers and storage in support of operational requirements.
Provide basic/intermediate firewall, switching, and routing administration.
Maintain SCCM/SCOM environment to include OSD, software distribution, patch management,and reporting.
Perform security analyses and audits of developed or packaged software components.
Provide inter-departmental support to system administrators and end-users.
Assist Enterprise Solutions Engineers with infrastructure maintenance and operations.
Interact with vendors and contractors with manager consent
Continuously test and validate business continuity and disaster recovery strategies to include storage, network, and system backups.
Train users in system operation and maintenance.
Provide post-implementation support through service level agreements with staff and vendors.
Effectively prioritize and execute tasks in a high pressure environment
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.
Provide on-call technical support 24x7x365; participation in the existing on-call rotation is mandatory
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
" Experience with Citrix is .
" Experience with Active Directory, Azure, Exchange.
" Office 365, SharePoint Online, Exchange Online management experience .
" Familiarity using 3rd party remote access tools to troubleshoot remote user incidents.
" Familiarity with VPN and other remote tools.
Education and Experience
Minimum Required Education: High school diploma or equivalent with experience equivalent to that of a bachelor's degree
Education: Bachelor's degree in Computer Science
Experience: 5+ years' overall IT experience, and 2+ years' Information Technology experience specific to supporting, administering, and implementing information system technologies in the desktop and server arena
Certificates, Licenses, Registrations
Applicant must hold a current professional level certification from a nationally recognized technology Vendor (Microsoft, VMware, Citrix, Cisco, EMC, NetApp, Pure Storage, etc.).
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem Solving - Identifies and resolves problems the ; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
- Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural ; educates others on the value of ; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects .
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains the reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
