Our client is a Fortune 200 leading retail energy company focused on bringing the power of energy to people and organizations. Putting customers at the center of everything they do, they provide energy solutions to millions of people through their diverse portfolio of retail brands across North America. Take your career to the next level by working on a dynamic and innovative team that moves our world towards a sustainable energy future.
Summary
This position is part of our client’s Retail Services Group and is responsible for performing collection activity on retail small business, commercial, and industrial electric service accounts. Reviews and analyzes accounts for payment and prioritizes for contact. Researches issues related to customer disputes and payment posting issues.
Duties/ResponsibilitiesMonitor aging reports for delinquent accounts
- Contact customers by telephone, email, or US Mail to facilitate payment of delinquent accounts
- Analyze and resolve customer account disputes
- Carry out the established program for the follow up and collection of accounts receivable.
- Communicate requests with management for special situations that are outside of standard policies and procedures
- Conduct skip tracing when contact information is not available
- Negotiate payment plans
- Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules
- Analyze accounts to determine if balance transfer is warranted
- Document customer accounts within company systems describing customer interaction and collection efforts
- Process credit card and bank draft payments
Experience
- Bachelor’s degree in business or related area from accredited four-year university is preferred. Experience may substitute for college education, in which case a high school diploma or equivalent is required.
- 2 years business experience. 6 months Collections experience combined with SAP/CCS experience
- Knowledge of the utility and/or deregulated energy industry is a plus
Special Skills/Knowledge Requirement
- Ability to work effectively both independently and with teams.
- Excellent problem solving skills and ability to use good judgment to make recommendations and decisions.
- Attention to detail is critical.
- Ability to work independently through the use of initiative and self-motivation.
- Ability to adapt to rapidly changing priorities.
- Ability to meet deadlines.
- Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing.
- Ability to write with proper form and grammar and prepare company correspondence
- Effectively communicates to a wide range of audiences in both written and oral form
- Ability to use fundamental math daily (add, subtract, multiply, divide, calculate percentages)
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