Job Description
Job Description
About Us:
Responsive Answering Service is a U.S.-based contact center offering domestic and near-shore call center solutions. We specialize in inbound, outbound, and business process outsourcing services, seamlessly integrating with our customers' businesses to deliver exceptional brand care. With a focus on high-quality standards and comprehensive training, we’re growing fast—and we want you to grow with us!
Key Responsibilities:
- Manage high call volumes from inbound phone traffic
- Follow company policies and procedures to handle calls efficiently and professionally
- Achieve member engagement targets by adhering to departmental guidelines
- Respond to customer complaints and resolve issues following company standards
- Multitask across several applications in a fast-paced environment
- Demonstrate excellent verbal and written communication skills
Requirements:
- Desktop or Laptop running Windows 11 or higher (no Chromebooks or MacBooks)
- Friendly, enthusiastic, and social personality
- Self-motivated with strong written communication skills
- Inbound call center experience (preferred)
Preferred Qualifications:
- High school diploma or GED
- 3+ years of customer service experience
Salary & Benefits:
- Pay: $13.00 - $14.00 per hour
- Health benefits after 90 days for full-time employees
- PTO for full-time employees
- 401K with matching contributions after 1 year of service
Schedule: Part-time or full-time
- Split shifts (e.g., Mon 6a-9a 2p-6p)
- Evenings
- Weekends and holidays (required)
Job Type: Full-time
Work Remotely: Yes (Work From Home Position
Company Description
Responsive Answering Service is a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have over 40 years of experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with a seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high-quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.
Company Description
Responsive Answering Service is a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have over 40 years of experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with a seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high-quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.
