Community Manager (Remote)

FARLIGHT GAMES • Full-time • California, United States, US • 3h ago

About Us: We are a dynamic and growing game publishing team committed to bringing engaging video game experiences to Western audiences. We’re looking for a passionate and experienced Community Manager to join our team, who can foster a thriving community and enhance our player engagement.

Job Description: As a Community Manager, you will be the bridge between our game and its players. You’ll be responsible for building and maintaining a strong and positive community presence across various platforms, hosting engaging video content, and directly communicating with players to ensure a fun and inclusive environment.

Key Responsibilities:

Develop and execute community engagement strategies to grow and sustain an active player community.
Act as the primary point of contact between players and the game team, gathering feedback and providing insights to improve the player experience.
Host video content in English, such as live streams, developer Q&A sessions, and community updates.
Manage social media platforms and community channels, including forums, Discord, and Reddit, to foster positive interactions and a supportive environment.
Collaborate with marketing and PR teams to create engaging campaigns that resonate with Western audiences.
Monitor and report on community sentiment, trends, and key performance metrics to guide community strategies.

Requirements:

Proven experience in gaming community management, preferably with live service titles.
Understanding of North America and EU mobile game markets and trends, with a track record of successful community engagement.
Excellent written and verbal communication skills in English, with the ability to host and present on video.
Strong interpersonal skills, able to handle player inquiries, feedback, and issues professionally and empathetically.
Familiarity with social media platforms, online forums, and community management tools.
Passion for gaming and a deep understanding of gamer culture.

Preferred Qualifications:

Experience with hosting community events or live streaming.
Experience with content creation and editing for social media and community videos.
Background in player support or customer service in a gaming environment.
Multilingual skills(English, Mandarin) are a plus but not required.
Passionate gamer, especially RPG and survival titles.

Why Join Us?