About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

We’re looking for an Operations Specialist to manage high-touch service interactions, handle escalations, and validate credentials to enhance the experience of our providers (nurses). In this role, you will collaborate with various internal departments to support business operations and maintain strong relationships with both facilities and providers.

This is an excellent opportunity for someone who values exceptional customer service, pays great attention to detail, and is passionate about our company’s mission.

Where you’ll work

This is a hybrid role based in our Irving, TX office, requiring in-office collaboration three days a week.

What You'll Be Doing

Demonstrating a professional and proactive work ethic while maintaining effective communication with internal team members.
Providing operational support and managing high-priority credentialing processes according to Shiftkey’s standards.
Assisting BPO partners with escalations, inquiries, and areas of concern.
Ensuring accuracy and efficiency in all credentialing activities.
Responding to both internal and external customer inquiries with professionalism, anticipating issues, and taking proactive steps to resolve them.
Investigating customer escalations as needed to provide prompt and thorough feedback or solutions.
Proactively reporting any potential roadblocks, barriers, or concerns to operations leadership.
Escalating cases to leadership promptly when necessary.
Performing additional duties as assigned by leadership.

What You'll Need

High School Diploma or GED (required)
1-2 years of experience in healthcare, call center, data entry, or related fields (required)
Experience with Salesforce (preferred but not required)
1+ years of experience in healthcare compliance, credentialing, privileging, or quality assurance (preferred)
Ability to work in a fast-paced environment
Strong time management skills
Attention to detail
Excellent verbal and written communication skills
Proficiency in Microsoft Office 365 and GSuite products
Ability to work independently and manage multiple tasks efficiently

Perks of working at ShiftKey

Inclusive and collaborative work environment.
“Subject to certain roles” office spaces making the hybrid work environment fun and engaging.
Comprehensive health, vision, and dental coverage.
Benefits effective as of the first day.
Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.
100% 401(k) employer match up to 6%.
Paid parental leave.
Investment in your wellness: access to mental health support.

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com

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Operations Specialist