Department: Diaz Consulting

Location: Los Angeles, CA

Compensation: $38,500 - $50,450 / year

Description

The Data Entry Customer Service role is designed for individuals who excel in multitasking and are committed to providing accurate data management and outstanding customer service. This role will involve handling data entry tasks, responding to customer inquiries, and ensuring that all client information is correctly recorded and maintained.

Pay:

$38500- $50450 per year

Job:

Full time

Key Responsibilities

Enter and update customer information in the company's database with a high level of accuracy.
Handle customer inquiries via phone, email, and in-person, providing timely and effective solutions.
Assist in processing customer orders, returns, and exchanges, ensuring all data is accurately recorded.
Maintain and update records of customer interactions, transactions, and details of inquiries, complaints, and comments.
Collaborate with the customer service and sales teams to ensure a seamless client experience.
Identify and escalate priority issues to the appropriate team members.
Follow up on customer interactions to ensure resolution and satisfaction.
Assist with administrative tasks such as filing, managing office supplies, and preparing reports.
Support other departments with data entry and customer service-related tasks as needed.

Skills, Knowledge And Expertise

High school diploma or equivalent; additional education in business administration or related fields is a plus.
Proven experience in data entry and customer service roles.
Proficiency in Microsoft Office Suite (Word, Excel) and experience with CRM software.
Excellent attention to detail and accuracy in data entry.
Strong communication skills, both verbal and written.
Ability to handle sensitive information with discretion and confidentiality.
Strong organizational skills and the ability to multitask effectively.
A customer-first attitude with a commitment to providing excellent service.

Benefits

Competitive salary.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional development and career advancement.
Supportive and inclusive work environment

Diaz Consulting jobs

Data Entry Clerk