Work-at-Home Registered Nurse Providing Virtual Care Assistance

Fast-Growing Company is Seeking a Work-at-Home Registered Nurse Providing Virtual Care Assistance

Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Care Assistance. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee

Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

This opportunity is a work-at-home/Telephonic//virtual position.
You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
These patients are looking for help as they try to find new cures for their diseases.
They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

Education: Bachelor's Degree (minimum educational requirement)
Experience: Nursing: 3 years
License: Registered Nurse (RN) (Required)
Active and clear registered nurse license (RN - any state) (or equivalent)
US-based credentials preferred – either medical license or education
For foreign credentials, must have certified translation of diploma or license
Language: Fluent in written and spoken English
English/Spanish bilingual is a plus

Additional Requirements:

Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
Previous non-clinical and/or telephonic patient services experience is strongly preferred
Case management experience a plus
Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
Possess intermediate to advanced computer skills
Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
Comfortable understanding and pronouncing complex medical terms
Have a quiet, professional in-home workplace
Able to work independently
Possess intermediate to advanced typing skills
Have ability to work within a virtual team environment
Have a clear speaking voice as well as the ability to clearly enunciate sentences
Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

Answer inbound calls from patients, caregivers and/or potential volunteers
Make outbound callbacks to patients, caregivers and/or potential volunteers
Read a pre-written script and ask scripted medical screening questions
Answer questions using approved answers from clients/sponsors/distributors.
Identify and process escalations according to standard procedures
Identify and process Adverse Events according to standard procedures
Complete client and company-required training
Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

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