Time Commitment: Full-time (non-exempt) 40 hours/per week (some evenings, and weekends)

Reports to: Director of Programs

Position Summary

As a member of the program team, the Financial Assistance Coordinator will work closely with the Director of Programs to support the day-to-day operations and success of Bay Area Cancer Connections’ Financial Assistance Programs: the Screening Navigation Program (SNP), the Karen Swanson Fund, and the Breast and Ovarian Cancer Emergency Fund (BOCEF). The Financial Assistance Coordinator will also support BACC’s Helpline to provide non-clinical support, guidance, and assistance to connect clients to resources and support as needed.

Program Implementation

Orient clients to the appropriate program and provide ongoing support and/or case management to meet the client’s ongoing needs, satisfaction, and compliance of program policies.
Interpret for Spanish-speaking clients as needed.
Interface with referral agencies and providers.
Conduct intakes and program evaluation calls with clients at various points in time after their intake.
Assist the Director of Programs and appropriate partners with continuous quality improvement of the program in the areas of project planning, service design, evaluation, and implementation.
Update program applications, program manuals, and other necessary paperwork as improvements to the program are made.
Be onsite at California Pacific Medical Center (CPMC) Mission Bernal Campus 1-4 times per month when there are clinic days for the SNP.
Appointment scheduling, appointment reminders, and appropriate data tracking of all client interactions (e.g. all services provided, follow-up appointments, missed appointments, etc.).
Identify, prepare, and mail program materials and other educational and appointment information to clients (by mail or email).
Assist with payment processing for BOCEF.
Provide assistance with Helpline backup which includes assisting with walk-in clients and answering Helpline calls; provide exceptional, personalized service to clients by providing appropriate information and services.
The ability to feel comfortable interacting with clients who may have recently received a cancer diagnosis or are currently in treatment.
Complete other tasks as necessary and as directed by the Director of Programs.

Data Management

Management of all data entry (specific to programs listed) to ensure supportive client follow-up, accurate reporting, etc.
Oversee the implementation, tracking, and evaluation of client data related to these programs, including personal stories from individual clients.
Perform quantitative and qualitative data analysis, and assist with compiling grant reports.
Update program database fields as improvements to the programs are made.

Community Outreach/Program Marketing

Attend outreach events as needed (weekdays and some weekends).
Identify new community organizations and events that would be good outreach opportunities.
Coordinate communication (through various methods) about our programs with community partners and organizations.

Qualifications

Bilingual English/Spanish required.
Excellent interpersonal communication and ability to interact with a wide variety of people of all ages and backgrounds in a sensitive manner.
Excellent follow-through, attention to detail, and ability to meet deadlines.
Ability to work well as a team member and independently.
Ability to work efficiently in both an office and work-from-home setting.
Experience working with those facing difficult health challenges.
Proficient in Microsoft Office Suite, Google Suite (Gmail, Chat, Calendar, Drive), Salesforce, and various databases.
Willingness to learn and use new technology.
Resourceful and flexible.

Bay Area Cancer Connections jobs

Financial Assistance Coordinator